Please read this carefully before making
your booking. It sets out your agreement with us and contains
important terms and conditions.
1. The agreement Your agreement with us ("the agreement")
only comes into effect when we have received your signed booking
form or telephone, fax or email instructions together with
your deposit and insurance premium (if required) and we have
issued confirmation of your booking (either written or verbal).
A deposit of £50 per person is payable at the time of
booking. The agreement is made in England and is governed
in all respects by English law. Any disputes arising from
the agreement will be dealt with exclusively by the Courts
of England and Wales.
2. Payment of balance When we confirm your booking with us,
we will send you an invoice showing the balance of the payment
due and the date by which it must be received by us. Payment
of the balance must be made 6 weeks before the start of your
holiday. If the balance is not received by the due date we
reserve the right to cancel your booking and to apply cancellation
charges as paragraph 5 below. Where bookings are made less
than 6 weeks before the start of your holiday, full payment
must be made when booking.
In accordance with English and European
law (EC Directive 90/314/EEC), your deposit and final balance
payments are protected in a client trust account until your
holiday is completed.
3. Price Guarantee We guarantee that the price of your
holiday will not be subject to alteration or surcharge once
you have paid your deposit and we have confirmed the booking
to you in writing. With the above exception, we reserve the
right to increase or decrease brochure prices at any time.
Prices of our French holidays are calculated at the rate of
1 Euro = £ 0.62.
4. Changes to arrangements If you wish to alter your holiday arrangements
we will do our best to accommodate you, subject to availability,
upon payment of an administration charge of £25 per
booking, provided such alterations are notified at least 7
days before the start of your holiday. After this date we
reserve the right to treat the changes as rebookings and to
apply cancellation charges.
5. Cancellation If you have to cancel your holiday
you must notify us immediately in writing by recorded delivery
letter. We will be entitled to charge cancellation charges
expressed as a percentage of total holiday price on the following
scale, to be calculated from the date on which we receive
written notification. Insurance
premiums are non-refundable.
days before departure:
More than 42
deposit only
42 to 29 days
40%
28 to 8 days
75%
Less than 8 days
100%
6. Alteration/cancellation by us There may be occasions when it is necessary
to alter itineraries. The itineraries are statements of intention
only, do not constitute representations or undertakings that
they will be carried out and changes to them will not constitute
material alterations. We will notify you of any such alterations
as soon as we can and will offer you alternative arrangements
of at least equivalent standard. In the unlikely event that
we have to cancel your holiday or make material alterations
we will notify you as soon as possible and offer you the choice
of an alternative holiday or a full refund.
7. Force Majeure Except where otherwise expressly stated
in these booking conditions, we regret we cannot accept liability
or pay any compensation where the performance of our contractual
obligations is prevented or affected by "force majeure".
For the purposes of these booking conditions, "force
majeure" means any event which we, our employees, agents
or supplier of the service(s) in question could not, even
with all due care, foresee or avoid. Such events may include
war, riot civil strife, terrorist activity, industrial dispute,
natural or nuclear disaster, adverse weather conditions, fire
and all similar events outside our control.
8. Dealing with problems
8.1 Complaints If you have a problem with our services
whilst on holiday you should report it immediately to your
hotelier or to us (or to our local representative on French
holidays) so that the matter can be put right. Any ensuing
complaints should be notified to us as soon as reasonably
practical and in any event put in writing to our office within
28 days of the end of your holiday.
8.2 Liability for injury or loss We will not be liable for any injury
or loss suffered by you except in the following circumstances:
i Death or personal injury caused by the
negligence of us, our
employees, agents or suppliers provided they were at the time
carrying out work authorised by us;
ii Misrepresentation made by us, our employees,
agents or suppliers provided they were at the time carrying
out work authorised by us;
iii Breach of our contractual duty to exercise
due diligence in making arrangements for your holiday and
for consequential loss arising from any such breach
iv Failure to provide contractual services
which are adequate or are of a reasonable standard.
9. Insurance We strongly recommend that you are
adequately insured for your holiday and consider insurance
essential for overseas holidays. We will only accept bookings
on overseas tours if you confirm to us that you have adequate
travel insurance, either arranged yourself or through us (we
do not require proof).
